h1 EN FAQ Pages avalanches.com Vietnam

To create an account, click on the “settings” icon in the upper right corner of the page or on the “news creation” icon. Next, you will see a pop-up window in which you will find and click on “Register” to create a new account, or you can simply log in if the account has already been created earlier. In the registration window, enter a valid mobile phone number with country code or your email address. Then come up with a unique password and enter it again for confirmation. You can also register using Facebook or Google accounts. To do this, click on the desired resource icon under the password entry fields in the "Register" window. The site will automatically redirect you to the selected account. Confirm your login and you will be returned to Avalanches.com as a registered user. Requirements for the entered data. 1.1. Mobile phone number or email. The phone number that you want to use for the registration must be personal and readily available. Enter it with the country code through + (eg +1 (city / operator code) (number). This number will receive messages about the protective measures to your Avalanches account, platform changes, etc. Please use your personal active email address in the registration process, as all notifications from Avalanches will be sent to the email you have specified. Also, in case if your password is being lost or forgotten, we will send instructions on how to recover it to your registered email address. 1.2. Password. Use a strong password and keep it safe. Don't use the same password across multiple sites, platforms, or accounts. Losing a password, which is shared between other profiles or platforms, to a hacker can lead to losing access to all of the associated accounts. Don't share your password with anyone. No matter how strong your password is, if someone knows it, it can no longer be secure. Avalanches never sends emails, SMS or calls with a request for a password to your account. When creating your account, be sure to choose a password that is at least 10 characters long, including upper and lower case characters and numbers. This way you can most reliably protect your account from outside interference. Confirmation of registration. When you add your mobile number or email address and create a password, we will send you an SMS or email to the specified phone number/email asking you to confirm your registration. In the message you receive, click the "Confirm" button. The system will then redirect you to the main Avalanches page. You can now log in to your profile with your registered phone number/email and personal password. 1.3. How do I register an account using a social network? You can register your account using Facebook or Google. To do this, when registering, instead of entering personal data, click on the selected social network. The site will direct you to the main page of this network, where you can confirm your registration.

2.1. Restoring access to your account. 2.1.1. I lost access to the email address that I registered my profile with. An up-to-date email address is the main step you can take to never lose access to your account. Periodically check the relevance of the contact information associated with your account and update it as necessary. This will save you the trouble of not being able to log in to your account or losing contact with the Avalanches team. 2.1.2. I lost access to the mobile number to which I registered the profile. 2.1.3. I registered a profile using a social network, but I deleted the account there. 2.2. If you think your profile has been hacked. To verify whether your profile has been compromised, check these statements: - an appearance of entries and comments on your behalf, which you did not make; - the messages containing unknown links were sent on my behalf, suspicious content being created by my profile; - your profile has made new subscriptions, unsubscriptions or blocking of pages and users that you did not approve; you’ve received notification from unknown people about your account being hacked; - Avalanches has sent you notifications about your account information being changed, but it happened without your consent; - while logging in to your Avalanches account, you found out that your password no longer works, it is proposed to reset it. If at least one of the statements is reminiscent of your situation, you must do the following: 1. Request to reset your password. Reset your password by requesting an email from the password reset form. Enter the email address or phone number associated with your account and be sure to check them for a password reset message. If you have successfully logged in after resetting your password, consider finding out whether your account is hacked. 2. Contact support. If you still cannot log in, send a request to the support service. Be sure to use the email address or mobile phone number that you used when registering your account. We will send further instructions to the specified contact information. 2.3. Help with the entrance. 2.3.1. I am trying to log into a profile but I am getting error messages. Incorrect mobile phone number, email, or password may cause your problem. Check the spelling and relevance of this data. Perhaps you changed your contact information or password not so long ago but forgot about it. The interrupted Internet connection may also be on your way to logging in. Check your connection to the network. If the problem remains, please contact our support team. 2.3.2. I need help confirming registration. If the message about the confirmation of registration did not come to the email address or phone number that you indicated as contact, please check the correctness of the specified data and, if necessary, send the confirmation request again. If the letter doesn’t reach you after a second request, please contact the Avalanches support team.

3.1. Recover forgotten or lost password. On the login page, click on “Forgot your password?”. Enter the email address or phone number, with which your profile has been registered. Check your email or mobile phone. We will immediately send you a password recovery code for the specified contact data. If the code did not come, check the correctness of the entered data and click “Retry sending”. Enter this code in the login window. Create a new password. Confirm the entered password. 3.2. I didn’t receive a message after having requested the password change. You may have specified an incorrect email address or mobile number. Check the spelling. You could also try to update your data, instead of trying to log in with the old ones. If the problem persists, please contact support.

4.1. Change email address. To change your email you need to go to the settings in the “General” category, then in the email settings change the old email address to the new one. Then, click “Change”. You will receive a notification about the change of email address to the old address. In order to proceed with the procedure, you must confirm it by clicking the "Go" button in the email. Ignore it if you have not submitted a request to change your email address. In a few minutes, the changes will be fully applied. 4.2. Change your mobile phone number. To change the mobile number, which is linked to your account, you need to go to the settings in the “General” category, then in the “Phone” column, change the old number to the new one. Click “Change” after updating the information. You will receive an email notification about the changes made to the old number. In order to proceed with the procedure, you must confirm it by clicking the "Go" button in the email notification. Ignore it if you have not submitted a request to change your phone number. In a few minutes, the changes will be fully applied. 4.3. I need help with verifying my email address. To confirm your email, you need to go to the last mailbox that you have linked to your account and click the "Go" button. Check the spam inbox, in case you can’t find the email. Your email is now verified. 4.4. I changed my email / mobile number, but the information comes to the old data. Most likely, you have not confirmed the new contact information. It is also possible that the new email address or mobile phone number were entered incorrectly. Check if they are correct and repeat the operation again.

5.1. What is verification for? Verification is the process of confirming the accuracy of the user’s data. While registering an account on social networks, the program prompts the user to go through a verification procedure to confirm his/her identity and real existence. Thus, the system is reinsured against the appearance of fake accounts or bots and does not provide an opportunity to conduct any media activity on behalf of another person. Verification is a common standard procedure. Its purpose is to ensure ethical and sometimes economic or political norms. 5.2. No confirmation SMS. Check if you entered your phone number correctly. Resubmit your request if the number is wrong. If the problem is not resolved, please contact the support team for qualified assistance.

6.1. Loading a profile photo. To upload your profile photo, you need to open your account settings. To the left of the setting page, there is a round window for uploading a photo, into which you need to place your picture by dragging and dropping from the folder of your gadget or by an ordinary image upload. 6.2. How do I change my profile URL? To change the profile URL, you need to go to the settings, then in the “Profile URL” column, change the active resource pointer to a new one. Then, click “Change”. These changes will apply shortly. 6.3. How do I change my username? To change the username you need to go to the settings, then in the “Your name and surname” column, change the active name to a new one. Click “Change”. These changes will apply shortly. 6.4. How do I change my profile language? To change the username, you need to go to the settings, then in the “Language” column select the required language from the list of proposed ones. Click “Change”. These changes will apply shortly. The page and profile will automatically update to the required language settings. 6.5. How do I change the country and city of my profile? You can change your location through your personal profile settings in the “General” column. Select the required country and city and click “Change”. 6.6. How do I change my user gender? To change the gender of your user profile, you need to go to the settings in the “Additional” category, then in the “Gender” column select the required option. Click “Save”. These changes will take effect in a few minutes. 6.7. How do I change the user's date of birth? To change the gender of a user, you need to go to settings and open the “Additional” category, then enter the desired date in the “Date of birth” column. Click “Change”. These changes will apply shortly. 6.8. How do I change the user password? To change the user password, you need to go to settings and open the “Additional” category, then enter a new password in the “Change password” column. Click “Change”. These changes will apply shortly. The next time you log into your account, you must enter a new password.

7.1. How do I manage notifications? Avalanches has a chronology of notifications that offers an easy way to check how you interact with other users, and how they interact with you. The notification timeline shows which one of your posts the other users have liked, as well as your new subscriptions and comments on your posts. There are two ways of checking on your Avalanches notifications: through the bell icon in the upper right corner on the working panels and through the main profile menu. You can hide the open notifications by clicking on the bell button. 7.2. How do I turn off notifications? You can turn off such email notifications as your content, social activity updates, and mentions of your profile, by clicking on the “Unsubscribe” link on the bottom of any notification letter. You can hide other on-screen interaction notifications (subscriptions, likes, comments) by clicking on the bell icon on the main panel. 7.3. Email notifications. You will receive email notifications about the change of your email address, password, content, social activity updates, and mentions. * Whenever the user requests to change the email address associated with your account, we will send a notification to the current email that is used for the contact information. If your account gets compromised, these alerts will help you take steps to reclaim the authority of your profile. 7.4. SMS notifications. The only time you will receive SMS notifications is during the verification process, during the change of the profile’s phone number, and while changing the password. Content and social activity updates, as well as any mentions of your profile, won’t be sent to your phone number.

8.1 How do I create a group? It’s easy, just follow along. First, click on your profile to see the available user options. Then look for the “Create a group” in the list of options to the left of the screen. Click on it. You will see a new banner appear containing a short description of the group feature. Click on the blue button with “Create a group” text. To continue to the creation of your new community, the user’s profile has to be verified. Proceed to the quick phone verification if you haven’t already. Now simply fill the group information blank with the name of your group, a short description, and a website, relating to the created community. All of the fields except for the “group name” are optional. You can always update or rewrite all of your group’s information. Congratulations on the creation of your first group! 8.2 Can I create several groups? Of course! There has to be no problem with the creation of several groups as long as your profile is verified. 8.3 Where are the group updates displayed? You will find the updates of the subscribed groups in “My feed” or by simply browsing the group’s page. 8.4 Where are the groups I am a member of displayed? To see the groups you’ve previously subscribed to, open your profile, click on the “Subscriptions” from the list of features to the left of your screen (the same list where you’ve seen the “Create a group” feature). There you’ll have to find “Press” right under the Avalanches search bar on the top of the screen and click on it. And here you are! Your groups are all listed in the “Press” section. 8.5 Is posting in a group any different from posting regular content? No, the process is identical to the regular content creation on the Avalanches platform, but it has a new feature: two new modules of content have been added to help organize the group’s posts. 8.6 How to post elaborate content in an organized manner? To sort your content, you can create “topics” and feature them in your posts to filter through all the content of your group by these topics. To create a topic, click on a big blue button reading “Select Modules” in the center of the screen. 8.7 How to pin posts in a group? While creating your group post, choose the “pin” module to give it a special status and highlight the post at the top of your group’s stream. 8.8 How to invite people into my group? To invite people directly to your group, copy the “Group URL” and send it to the person you want to invite. The URL is located on your group’s page. Look in the top right section of your screen, right under the “Settings” bar. You can also just share your group’s name, so the invited person could find you using the search bar. 8.9 How do I find other groups? To find the other groups click on the search bar right at the top middle of the screen and choose “Groups” after having typed in the searched term. 8.10 Can I subscribe to a group without an invitation? Yes, you can simply find it by yourself using the search bar and subscribe. 8.11 Who and how can manage the group’s content topics? The admin or creator of the group can add or manage the group’s content topics. In order to do that, simply open your group’s page and you will see the selection of your group topics if they exist. In the top right corner of the “topics” section of the screen, you will find a small image of a notepad. Click on it. Now you can remove your existing themes or change their name. To add a new theme click on the plus button to the right of your last topic.

9.1. Can I register multiple profiles? No. In order to avoid the appearance of bots, spam, and other forms of inappropriate content, our platform doesn’t allow real users to use all the Avalanches benefits in full. You, as a user, cannot register multiple accounts for a single identity. 9.2. How to subscribe to an account? In order to subscribe to an account, you need to click on the “Subscribe” button located to the right from the username. You will immediately receive a notification of a new subscription in the form of an icon near the Bell button. By clicking on it, you have the opportunity to view detailed information about the subscription or hide it. 9.3. How to unsubscribe from other users’ accounts? There are two ways of unsubscribing from other users’ accounts: 1. Go to your personal profile menu, then to the “Profile” category, next to the photo of your own account you will find two lists: “Subscribers” and “Subscriptions”. By clicking on the "Subscriptions" button, you will see a list of users whose accounts you are following. Select the required profile from the list and click the “Subscribed” button. Now you are not following this account’s updates anymore. 2. Open the profile of the person you want to unsubscribe from and click on the "Subscribed" button. 9.4. How to log out from my account? To log out of your account, you need to go to the settings of your personal profile by clicking on the button in the upper right corner of the page, at the end of the list you will see the "Other" category and the "Log out" button. By clicking on it, you will leave your profile. All actions performed on your page and pages of other users are always saved. 9.5. I cannot log out of my account, I receive an error notification. Check your internet connection. If the problem remains, please contact our support team. 9.6. How to delete my account? To deactivate your account, you need to go to your personal profile settings. At the end of the list of settings, there is a button “Delete profile”. Be careful, your profile and content will be deleted forever! 9.6.1. Can I temporarily suspend the use of my account? No, you can only delete a profile. If you want to take a break from the online activity, consider just logging out of the account for a while. 9.6.2. Is it possible to reactivate my account if I change my mind about deleting it? No, deleting an account will permanently destroy all profile data. You cannot restore them. 9.6.3. Is it possible to delete my account permanently? Yes. When you delete an account, it is permanently deactivated.